Customer Support Automation

Your customers get answers in your brand voice.
Available 24/7.

The reality

Your team can't be everywhere at once.

Every day, your customers send messages asking the same questions: opening hours, pricing, availability, order status. Your team answers them manually, one by one, over and over again. It's not a people problem. It's a process problem.

Outside business hours, those messages pile up. By the time someone responds, the customer has already moved on, or gone to a competitor who replied first.

Customer support automation doesn't replace your team. It handles the repetitive, predictable conversations so your people can focus on the ones that actually need a human.

70%
of support tickets are repetitive questions your bot can handle automatically
3 min
average response time with automation vs up to 4 hours manually
24/7
availability without hiring extra staff or changing your team's hours

Customer Support Automation

Answer FAQs, handle complaints, and escalate complex issues 24/7, in your brand voice, across all your chat channels.

Your agent knows your products, your tone, and your policies. It responds instantly to the most common questions, handles complaints with empathy, and knows exactly when to hand off to a human.

No scripts. No rigid menus. A real conversation that feels like your brand.
Tempestra Assistant
Online — replies instantly
Hi! I'm the virtual assistant for Nordic Clinic. How can I help you today?
Hi, I'd like to know your opening hours and if you accept new patients
We're open Mon–Fri 8am–5pm and Saturdays 9am–2pm. Yes, we're accepting new patients! Would you like to book an appointment?
Yes please, for next week if possible
I have availability on Tuesday the 14th at 10am or Thursday the 16th at 3pm. Which works best for you?
Tuesday 10am
Thursday 3pm

What's included

Everything you need, set up and maintained for you.

AI infrastructure trained on your FAQs, products and policies
Connected to Facebook, web, mail and other channels
Automatic escalation to your team when needed
Responses in your brand voice and language
Daily monitoring and improvements
Dedicated server. Your data stays yours

© 2026 Tempestra — Lostun-Carpia Software ENK