Privacy Policy

1. Who we are

Tempestra is a trading name of Lostun-Carpia Software, operated by Alex Lostun. We provide AI-powered customer conversation automation services to businesses in Norway and beyond.

For any privacy-related matter, you can reach us at contact@tempestra.no.

2. What data we collect

We only collect data that is necessary to provide our services or respond to your enquiries. This includes:

• Your name and email address when you submit a contact form
• Your company name and a brief description of your needs, if provided
• Basic usage data collected automatically by your browser when you visit tempestra.no (IP address, browser type, pages visited)

We do not collect sensitive personal data such as financial information, health records, or government identification numbers.

3. How we use your data

The data you provide is used exclusively to:

• Respond to your enquiries and provide the service you requested
• Send follow-up communications related to your enquiry, if relevant
• Improve the functionality and content of our website

We do not use your data for advertising, profiling, or any form of automated decision-making.

4. Legal basis for processing

We process your personal data on the following legal bases under the GDPR:

• Legitimate interest — to respond to enquiries submitted through our contact form
• Contractual necessity — to deliver the services agreed upon with our clients
• Consent — where explicitly given, for example when subscribing to communications

5. Who we share your data with

We do not sell or rent your personal data to third parties. We may share data with the following service providers, solely to operate our business:

• Hetzner Online GmbH — our server hosting provider, based in Germany (EU)
• Domeneshop AS — our domain and email provider, based in Norway

All providers are bound by data processing agreements and comply with GDPR requirements.

6. How long we keep your data

We retain personal data only for as long as necessary. Contact form submissions are kept for a maximum of 12 months unless an ongoing business relationship requires otherwise. You may request deletion at any time.

7. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Receive your data in a portable format
• Lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) at datatilsynet.no

To exercise any of these rights, contact us at contact@tempestra.no.

8. Cookies

Our website uses only essential cookies required for basic functionality. We do not use tracking or advertising cookies. If this changes, we will update this policy and request your consent where required.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review it periodically.